Cycle & Carriage Bintang Berhad (C&C) has mobilised its Mercedes-Benz Star Mobile to bring best-in-class service convenience to the doorstep of Mercedes-Benz passenger car owners in the Klang Valley. The Star Mobile services include scheduled maintenance service, wiper blade replacement, oil filter, air filter, combi filter and dust filter replacement, key battery replacement and car battery replacement. And all this can be done right at the customer’s doorstep.
“We introduced this first-of-its-kind service to the Malaysian market in 2018 on a trial basis. Now, with the Movement Control Order and social distancing, the Mercedes-Benz Star Mobile service provides customers peace-of-mind as they are able to remain within the safety and comfort of their homes, as our technicians care for their vehicle on-site while still observing all the safety and health precautions,” explained C&C CEO, Wilfrid Foo.
The Mercedes-Benz Star Mobile, housed within a Mercedes-Benz Vito, is designed to give customers the luxury of convenience and hassle-free maintenance service for their cherished Mercedes-Benz vehicle. Customers within Klang Valley can schedule an appointment with the Cycle & Carriage Call Centre to enjoy the Mercedes-Benz Star Mobile services.
In compliance with the current health and safety requirements, all contact points in the vehicle are sanitised after every service and C&C conducts temperature checks on its technicians daily. Along with added convenience and quality, customers are assured greater transparency with cost estimates provided ahead of services including itemised costs for required parts and labour cost. This enables the customer to make a more informed decision about the maintenance of their Mercedes-Benz vehicle.
“Cycle & Carriage is dedicated to providing Exceptional Journeys to customers. We are continually learning and understanding each customer’s needs and preferences. We aim to be a trusted dealer partner by translating our insights into innovative services and experiences that enhance the overall customer journey. The Mercedes-Benz Star Mobile is a shining example of a premium service that delivers greater convenience and peace of mind when it comes to caring for our customers’ cherished Mercedes-Benz vehicles,” said Wilfrid.
The Mercedes-Benz Star Mobile is staffed with two qualified technicians and fully equipped with the Xentry Diagnosis system, special tools and technician hand tools to perform the stipulated maintenance jobs.
During the MCO period, The Mercedes-Benz Star Mobile operates daily (except Sundays and public holidays), Monday to Friday from 9.00am to 3.00pm, and Saturday from 9.00am to 12.00pm. To book an appointment, customers can call +603 – 7866 1100.